Types of Support Coordination we provide:
- Support Connection – Short-term support to get started with services
- Support Coordination – Ongoing assistance to manage providers and build skills
- Specialist Support Coordination – High-level support for participants with complex needs involving justice, mental health, or housing systems
Our approach includes:
- Navigating the NDIS system: Breaking down plans in plain language and ensuring participants know how to use their funding effectively.
- Connecting with the right supports: Linking people with services that match their needs, goals, values, and preferences.
- Building long-term capacity: Supporting participants to develop the skills, confidence, and independence to manage their supports.
- Problem-solving & crisis support: Advocating, resolving issues, and responding to challenges as they arise.
- Coordinated service delivery: Ensuring services work together, not in silos, with the participant at the centre.
Measuring Progress: Outcomes Star™
We use the Outcomes Star™ — a collaborative tool that supports participants to track their journey across key life domains. It helps our team and the participant work together to set goals, reflect on progress, and celebrate growth.
With the Outcomes Star™, participants are empowered to:
- Visualise their goals and strengths
- Measure change in a way that’s meaningful to them
- Take ownership of their NDIS journey